Privacy Policy

Effective date: 11 July 2026

This Privacy Policy explains how LingEx Ltd (“LingEx”, “we”, “us”, “our”) collects, uses, stores and shares information when you use our websites, online learning platform, educational games, mobile apps, private tuition services and related communications.

This policy applies to LingEx services including lingex.co.uk, auth.lingex.co.uk, LingEx subdomains, LingEx browser games, LingEx mobile apps, and private English tuition or educational services provided by LingEx.

1. Who we are

LingEx Ltd is responsible for the personal information described in this policy.

Contact: privacy@lingex.co.uk

2. Information we collect

We may collect account and contact information, authentication and session information, anonymous continuity credentials when there is state worth preserving, game and learning progress, device and browser information, measurement events, communication data, and information you provide when using LingEx services. Anonymous continuity is not created merely because a public page was viewed.

3. How we use information

We use information to provide LingEx services, maintain accounts and sessions, remember preferences, save progress, improve our products, provide support, protect security, comply with law, and operate first-party measurement where the applicable control permits it. Advertising is a separate purpose and is not enabled globally on the current public site.

4. Cookies and similar technologies

We use cookies and similar technologies for essential service functions, registered authentication, preferences and supported continuity. First-party measurement is normally processed in an ephemeral-only mode without a universal account or guest identity; persistent measurement and governed research linkage are separately controlled and default denied. Advertising is a separate purpose and is currently disabled globally. More information is available in our Cookie Policy.

5. Sharing information

We may share limited information with service providers who help us operate LingEx, such as hosting, authentication, analytics, payment, email, advertising or security providers. We do not sell personal information.

6. Your rights, data export and deletion

Depending on your location, you may have rights to access, correct, delete, restrict or object to the use of your personal information.

Registered users may request a copy of personal information associated with their LingEx account. Exports may include account details, linked identities, preferences, progress, learning and game activity, consents and derived personal profiles where applicable. Exports do not disclose other users’ information, security secrets or LingEx proprietary algorithms.

When an account is deleted, LingEx deletes or irreversibly anonymises personal information, subject to limited legal, security and record-keeping requirements. Account-linked usage and behaviour remain personal data until that process is complete.

LingEx may retain approved aggregate or genuinely anonymous learning and usage records for research, statistical analysis, safety and product improvement. Data is not treated as anonymous while a stable measurement subject, account mapping or other reconnecting material remains. Persistent measurement and governed research linkage are separately controlled; any retained research data is treated as anonymous only after the applicable mapping and stable reconnectors have been irreversibly removed and re-identification review has passed.

Request instructions are available on the account data page. You may also email privacy@lingex.co.uk.

7. Updates

We may update this Privacy Policy as LingEx develops. The latest version will be published on this page.